Shipping & Returns
Shipping Information:
FREE SHIPPING ON ALL ORDERS OVER $99!
Orders $99 and above - FREE!
Use discount code 99FREESHIP at checkout for free shipping on orders over $99
Orders for in-stock items will ship from our store in Odessa, FL within 1 to 5 business days. Custom/personalized orders are the exception, with processing time ranging from 7 to 9 business days to be completed and shipped.
We currently only ship within the US, we are not able to offer international shipping.
Ground - $9.95 flat rate
Orders under $99 will be charged a flat shipping rate of $9.95.
Please note, we always do our best to ship your orders promptly, but we cannot guarantee the performance of delivery services.
Pick Up In-Store - FREE and at your convenience
You will receive a confirmation email that your order is ready to be picked up at our store is Odessa, FL.
Returns & Exchanges:
Please get in touch if you have questions or concerns about your order. You may reach us at info@jcsaddlery.com with any questions.
We are always happy to help!
Returns & Exchanges:
If your purchase does not fit you or your horse, we will be happy to refund, exchange, or replace it for you.
All returns, refunds, and exchanges must be done within 30 days of purchase.
This means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
All horse clothing (ie: saddle pads, blankets, sheets, etc.) must be returned clean, unused and in the original packaging.
Send Returns to:
JC Saddlery
8541 Gunn Highway
Odessa, Florida 33556
Shipping charges are non-refundable. Any returned order that received free shipping will have shipping costs deducted from the total refund.
Exceptions / non-returnable items:
Leather goods that have been used, oiled, treated, or altered in any way cannot be returned.
Items that are personalized or custom made are not eligible for return or exchange.
If you are ordering an item that includes your initials, please make sure to be very clear about the order the initials should be designed.
Unfortunately, we cannot accept returns on sale items or gift cards.
Clearance items are final sale and ineligible for return. Please ensure you are ordering the correct size and item before placing any orders that include clearance items.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure a size or item can be exchanged is to first contact us to initiate your return and confirm that we have the new item in stock. We are happy to reserve the item for you so that we can ship it to you once your return is accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jcsaddlery.com.